Help - Hotel Reservation

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Make a Hotel Reservation

Once the hotel returns the rates available for the time period you have requested, you may scroll and review the rates and their descriptions. In order to make a reservation, click on the "Select Rate" button next to the desired rate. The Booking Request Form will display once you have selected a rate. You must have a secure Internet browser (Ex: Netscape or Microsoft Internet Explorer) in order to proceed any further in making a hotel reservation.

The Booking Request Fields are (all fields are mandatory unless noted below):

• First Name:
  First name of the guest
  
   
• Last Name:
  Last name, or surname, of the guest
  
   
• Telephone
  A telephone number for the guest
  
   
• Email Address:
  An Email address for the guest. A confirmed notification of the reservation will be sent to this Email address. If the reservation is subsequently canceled, a cancellation notification will also be forwarded to this Email address. For security purposes, any notifications sent to Email will NOT contain credit card numbers.

   

• Street Address, Suite or Apt. Number, City, State, Zip Postal Code, and Country:
  A mailing address for the guest.

   

• Credit Card Type:
  Click on the button next to the credit card you will be entering.

   

• Credit Card Number:
  All hotel reservations made online require a credit card number to guarantee or retrieve the reservation. Since the booking form is a secure transaction, the credit card number will be encrypted for security purposes.

   

• Expiration Date:
  Enter the month and year expiration date of the credit card. An example of the format is 12/99.

   

• Non-Smoking -or- Smoking:
  Select your preference for either a non-smoking or a smoking room. This field is optional.

   

• Special Requests:
   

Once the form is complete, click on the "Send Form" button. Either a single reservation or a list of reservations that meet the search criteria will display. If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you wish to re-send a reservation confirmation to the original email address, click on the "Send Details via e-mail" link. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.

If your reservation has been confirmed, a notification will be displayed on your screen, and a copy sent to your Email address.

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Review/Cancel a Reservation

To review or cancel an existing hotel reservation booked on the Internet, click on the "Review or Cancel a Reservation" link on the jumpbar. The "Review or Cancel Hotel Reservations" form will appear. The first step is to retrieve a reservation. You have two ways to do this, by Name and Credit Card or by Name, Confirmation Number, and hotel chain.

• First Name:
  First name of the guest
  
   
• Last Name:
  Last name, or surname, of the guest
  
   
• Confirmation Number:
  The confirmation number returned by the hotel during the reservations process.

Once the form is complete, click on the "Send Form" button. Either a single reservation or a list of reservations that meet the search criteria will display. If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you wish to re-send a reservation confirmation to the original email address, click on the "Send Details via e-mail" link. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.

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Security Information and Guidelines

Due to the openness and accessibility of the Internet, guidelines have been established on the number and type of transactions an individual may attempt. These guidelines are listed below:

1. One Booking per Credit Card per Hotel per Day.
   This means that a customer may confirm one booking per credit card per hotel per day. Reservations may be made at different hotels on the same day using the same credit card.
   
    
2. Email Information
   Sensitive information such as Credit Card Numbers and Expiration Dates will not be sent through the Email system. All sensitive information will be encrypted utilizing your browser's secured functions.

    

3. Security
   All reservations and forms used to retrieve reservations send information in an encrypted format.
   
    

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Multiple Room Reservations

For the safety of the hotels, the online reservation system only allows one reservation (for up to 4 rooms) per hotel per credit card per day. To make more than one reservation at a hotel in a single day please contact our Travel Reservations Center and speak to a reservationist who can make all the reservations for you.

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Customer Service

Travel Reservations Center

• Reservations Center Hours: Open 24 Hours a Day, 7 Days a Week
  Customer Service is available Monday through Friday, 9 AM through 5:30 PM, EST (Add 5 Hours to Times for GMT)
• TOLL FREE 1-888-254-0637, USA and Canada
• 972-894-1173, International. Give Promo Code 7040 when calling.
• 972-580-9225, Fax
• Use Reservation Quote ID: when calling along with promo code above